Frequently Asked Questions
CUSTOMER ACCOUNT
How do i log in to my customer account ?
How to change my password ?
How to update my personal information ?
How do i unsubscribe from de newsletter ?
ORDERS
Do I require a customer account to place an order?
How to place an order ?
Where to find my orders ?
How do i know if my order has been confirmed ?
How do i track the deliery of my orders ?
The item I want is no longer in stock. When will it be available?
DELIVERY
What are the delivery times and charges?
To which countries can I receive delivery?
Which carrier will deliver my order?
Can I use a delivery address that is different to my billing address?
How do i know that my order is being delivered ?
How do i know that my parcel has arrived (calls, sms, email) ?
What happens if I cannot collect my package?
What to do if my order is defective or incomplete ?
PAYMENT METHODS
Quels sont les moyens de paiement disponibles ?
When wiil i be debited ?
How to use my promotion code ?
What happens if my payment is not accepted?
Is the payment secure ?
RETURNS
How do i return a product or my order ?
How can I track my return?
Which carrier will handle my return?
What are the return costs ?
How do i know if Aqeks has received my item correctly ?
REFUNDS
When will I receive my refund?
How does a refund with PayPal work?
Can I get a refund to a different method of payment to that used when paying for my order?
How does my refund work if I used a promotional code when paying for my order?
SIZE CHART
Where can I find size guides?
LIST OF DEALERS AND PARTNERS
Where can I find a list of certified Aqualung dealers closest to me?
HOW TO VIDEOS
How to convert your reel from right to left handed?
How to attach an SMB to your Lifeline Guide
VX1 Mask Lens Preparation